Refund policy
Delivery And Return GENERAL
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If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
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Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (OG:27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.
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Shipping fees, which are the product shipment costs, will be paid by the seller.
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Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers can terminate the contract.
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In the event that the delivery of the purchased product becomes impossible, the seller must notify the buyer of this situation within 3 days from the moment they learn of it. The total price must be refunded to the buyer within 14 days.
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If the buyer does not pay the purchased product price or cancels it in the bank records, the seller's obligation to deliver the product ends.
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After the product is delivered, if it is determined that the credit card the buyer paid with was used unfairly by unauthorized persons and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller within 3 days, with the shipping cost belonging to the seller.
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If a force majeure that the seller cannot foresee occurs and the product cannot be delivered on time, the situation is notified to the buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order; the product price is refunded to the bank within 14 days from this cancellation.
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The buyer shall inspect the goods/services subject to the contract before taking delivery; and must protect the goods/services after taking delivery since torn, stained, etc. items fall into the damaged and defective goods category. The invoice must also be returned with the product.
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In return requests, the shipping fee belongs to the buyer. No fee is paid to the shipping branch while delivering the return to the shipping company. The shipping fee is deducted from the total return amount. A request must be created within 7 days from the date the product is delivered. Creating a request is sufficient, the e-mail response time for the return barcode may take 1-2 business days. !!!!!! The return product must be delivered to the shipping company within 1 week after the barcode number is shared.
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SHIPPING TIME IS 10 BUSINESS DAYS!!!! Black Friday handover to shipping time is 10 business days!!!!! Weekends are not counted as business days. You will receive an information e-mail and SMS when it is shipped.
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TO CREATE A RETURN REQUEST you can send an e-mail to info@quiteoften.store.
RETURN CONDITIONS
The product to be returned must be sent back without tearing off the product label or removing the hygiene bands, with the transparent protective bag it was received in and its original package/box. The product must be returned exactly as it was received.
Open and check the packages that you think were damaged during shipment in front of the company representative you received them from.
*** Damaged products without a damage report are absolutely not accepted for return.
In order for the product to be returned, it must be sent with the invoice and the return section at the bottom of the invoice sent to you must be filled out together with your signature. The return of products that have lost their resalability feature and cannot be sold to another customer is not accepted and the price is not refunded.
The prices of the products whose returns are approved are paid to you as soon as possible.